C. WinChell Agency
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Job Title : Benefits Compliance Business Analyst
   Jobcode : 19581
   Description : Are you a pension benefits “guru” and someone who enjoys research, analysis and regulations? Our client needs you! Come join a long standing and stable organization to assist a team within their Client Benefit and Education Compliance Unit. Individual will assist the Insurance Compliance Specialist with various life insurance and annuity regulatory matters; assist the Benefits Compliance Specialist with various pension matters (defined benefit, defined contribution, IRA), as well as tracking document reviews; assist the Compliance Specialist with various health, disability, tax, and privacy matters, as well as drafting policies and procedures; and assisting the SVP, CBE Compliance with research, drafting minutes, administrative support and special projects.
   City : New York City
   State : NY
   Requirement : 3+ years of experience working in a professional environment with employee benefits and/or related experience preferred. Bachelor’s degree or combination of education and experience. Experience in one or more of the following product areas: pension (defined benefit, defined contribution, IRA), health, life insurance, annuity and/or disability. Experience with defined benefit pension plan compliance a plus. Intermediate computer skills in MS Office: Outlook, Word, Excel and PowerPoint.
   Base Pay Low : $Open
   Base Pay High : $Open


Job Title : Operations Analyst
   Jobcode : 19619
   Description : Review business process and company policies to help enhance workflow and develop a stronger company. Develop time and cost saving processes that allow the team to operate more efficiently and effectively. Create, deliver and present weekly/monthly operational metrics to key stakeholders driving actionable how to maximize those trends by altering company procedures. Document requirements for Ops Tool (work tracking tool), reviewed with potential vendors and build the system. Document existing processes and future state processes to develop an operation framework inclusive of interviewing underwriting, revising workflows and providing sign off. Reconciliation projects in-house and within group companies.
   City : New York City
   State : NY
   Requirement : Bachelors degree in Finance, Business or Industrial Finance preferred. Data analysis skills using Excel, PowerPoint and Access. Experience in international insurance organization, working in different culture environments. Experience and knowledge working on multinational programs (property and casualty) a plus. Use strategic thinking to see the big pictures, determine the problem and understand fundamental parts of the problem. Identify, distinguish and analyze multiple components of a problem and then make recommendations for business change. Provide data and thorough project recommendations to all directors to support strategic decision-making. Prepare and deliver insights and recommendations based on analyses. Interpret data based on specific knowledge of statistics and procedures used. Ability to drive components of large multifunctional projects. Self-starter, strong initiative and leadership, and ability to adapt quickly. Strong quantitative skills, such as statistics and data analysis. Strong attention to detail.
   Base Pay Low : $65,000
   Base Pay High : $85,000


Job Title : Inside Call Center Operations
   Jobcode : 19625
   Description : Work closely with the leadership team in developing strategy, with particular emphasis on meeting service standards, engaging employees and enhancing the policyholder and agent experience. Develop recommendations on business practices, technologies and strategic priorities, and subsequently oversee the implementation of relevant process changes to ensure the achievement of departmental and company goals/objectives. Act as a thought leader to reimagine our customer experience in ways that differentiate Franklin Mutual from competitors and transform how stakeholders engage with us. Oversee the daily workload of a team of customer service representatives. Responsible for hiring, developing, motivating, supervising and retaining customer service staff; ensuring the most effective use of resources, while minimizing impact on service. Ensure completion of performance reviews, including goal setting and executing plans to retain high potential employees and address low performers. Maintain a customer service environment that exceeds our customers’ service expectations. Create, coordinate and deliver communication to staff via regularly scheduled meetings and presentations. Develop a holistic, integrated strategy to define how customers interact across all channels and touch-points. Identify high impact opportunities for enhancing the customer experience. Establish and create organizational alignment on best practices for cultivating a dynamic customer experience. Consult with senior leaders on complex business issues, innovation, and business impacts. Establish metrics to track and measure success. Monitor outcomes and establish an effective feedback loop. Analyze data to identify process inefficiencies and opportunities to enable simple, creative and innovative process improvement solutions. Through research and participation in industry events, develop a strong understanding of marketplace trends and articulate the impact of trends on strategy and customer experience. Act as “voice of the agent and policyholder” in designing and implementing technology initiatives to promote ease of use, profitability and retention. Improve efficiency, including plans for increased agent and policyholder self-service. Collaborate with business units to improve quality results and customer service through workflow and process efficiencies.
   City : Parsippany Area
   State : NJ
   Requirement : Bachelor’s degree in related field. 7+ years experience in customer support or relationship management. Property & Casualty insurance experience preferred. Strong critical thinking, analytical skill and creative problem solving. A passion for enhancing the customer experience. Excellent oral and written communication skills. Proficient in Microsoft Office Suite. Experience with CRM solutions and system implementations preferred.
   Base Pay Low : $90,000
   Base Pay High : $110,000